Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 15, 2026
Fixl Solutions, Inc. ("Fixl", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixlsolutions.com or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
Our Commitment
- •We comply with GDPR, CCPA, and other privacy regulations
- •We never sell your personal information
- •You have full control over your data
- •We use industry-leading security measures
Information We Collect
Information You Provide
- Contact information (name, email, phone number)
- Company details (organization name, size, industry)
- Project requirements and technical specifications
- Payment and billing information
- Communications and support requests
- Resume and career application information
Automatically Collected Information
- IP address and geolocation data
- Browser type and device information
- Pages visited and time spent on site
- Referral sources and navigation paths
- Cookies and similar tracking technologies
Information from Third Parties
- Social media profile information (with your consent)
- Business information from public databases
- Analytics data from our service providers
How We Use Your Information
Primary Uses
- Providing and delivering our services
- Processing transactions and sending notifications
- Responding to inquiries and providing support
- Sending marketing communications (with consent)
- Improving our website and services
- Detecting and preventing fraud or security issues
Legal Bases for Processing (GDPR)
- Contract performance: Processing necessary to fulfill our services
- Consent: Marketing communications and optional features
- Legitimate interests: Analytics, security, and business operations
- Legal obligations: Compliance with applicable laws
Information Sharing
We Share Information With
- Service providers (hosting, analytics, payment processing)
- Professional advisors (lawyers, accountants, auditors)
- Business partners (with your explicit consent)
- Law enforcement (when legally required)
We Do NOT
- Sell your personal information to third parties
- Share data with advertisers without consent
- Use your data for purposes incompatible with our policies
Data Security
Security Measures
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication (MFA for admin access)
- Employee training on data protection
- Incident response and breach notification procedures
- Regular backups and disaster recovery plans
Certifications & Compliance
- SOC 2 Type II certified
- ISO 27001 compliant
- GDPR and CCPA compliant
- Regular third-party security assessments
Data Retention
Retention Periods
- Customer data: Duration of relationship + 7 years (legal requirements)
- Marketing data: Until consent withdrawal or 2 years of inactivity
- Support tickets: 3 years from resolution
- Analytics data: Aggregated and anonymized after 26 months
- Career applications: 1 year (or as specified by local law)
Your Privacy Rights
GDPR Rights (EU/EEA)
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate information
- Right to erasure: Delete your data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive data in machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Opt out of marketing communications
CCPA Rights (California)
- Right to know: What personal information we collect and share
- Right to delete: Request deletion of your information
- Right to opt-out: Opt out of sale (we do not sell data)
- Right to non-discrimination: Equal service regardless of privacy choices
How to Exercise Rights
- Email: privacy@fixlsolutions.com
- Online form: Visit our Privacy Request Portal
- Response time: Within 30 days of verified request
International Data Transfers
Data Location
- Primary servers: United States (AWS US-East)
- Backup servers: European Union (AWS EU-West)
- Transfer mechanisms: Standard Contractual Clauses (SCCs)
- Adequacy decisions: We comply with EU-US Data Privacy Framework
Children's Privacy
Age Restrictions
- Our services are not directed to children under 16
- We do not knowingly collect data from children
- Parents: Contact us to delete child data if collected inadvertently
Changes to This Policy
Policy Updates
- We review and update this policy annually
- Material changes: Email notification to registered users
- Minor updates: Notification via website banner
- Continued use constitutes acceptance of updated terms
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Data Protection Officer
Fixl Solutions, Inc.
Mailing Address
123 Tech Street, Suite 500
San Francisco, CA 94105
United States
EU Representative
Fixl Solutions EU Ltd.
Dublin, Ireland
eu-privacy@fixlsolutions.com
Questions About Your Privacy?
Our team is here to help. Contact us with any questions or concerns.